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WebEOC Administration

Redstone Pepper provides professional WebEOC administration services that keep your system operational, secure, and optimized—no matter the size or mission of your organization. Whether supporting city emergency operations, county EOCs, state agencies, or university and corporate resilience teams, our administrators ensure every board, dashboard, and workflow performs as expected.

We handle Daily Management, user support, and configuration changes while documenting every update for full transparency and continuity. With direct access to your system, 24/7 responsiveness, and expert troubleshooting, Redstone Pepper becomes your trusted partner in readiness and reliability.

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WEBEOC ADMIN SERVICES

​ ADMINISTRATION SUMMARY LIST

  • User and access management

  • Incident creation and management

  • Board configuration and customization

  • System health monitoring

  • Audit and compliance reviews

  • Data integration and mapping

  • Training and user support

  • Version and Nexus upgrades

  • Documentation and change logs

  • Backup and recovery oversight
     

WE LOVE THIS STUFF

In Summary, Redstone Pepper provides expert WebEOC administration for government, education, and enterprise. Secure, reliable, and ready for any mission.

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RESPONSIBILITY

ADMINISTRATION RESPONSIBILITY

  1. User & Access Management
    Create, update, and manage user accounts, positions, and groups with proper permissions and access controls.
     

  2. Incident Creation & Management
    Build and manage active incidents, ensuring accurate data flow between boards and operational groups.
     

  3. Board Configuration
    Design and update boards, forms, and views tailored to each agency’s workflows.
     

  4. System Health Monitoring
    Conduct regular checks on performance, storage, and uptime to ensure operational stability.
     

  5. Audit & Compliance Reviews
    Perform detailed system audits, tracking activity, version control, and change history for accountability.
     

  6. Data Integration & Mapping
    Connect WebEOC with ESRI, and other external systems for real-time visualization and reporting.
     

  7. Training & User Support
    Provide user onboarding, refresher sessions, and on-demand support for daily operations.
     

  8. Version & Nexus Upgrades
    Plan, test, and implement system upgrades and new module deployments with minimal disruption.
     

  9. Documentation & Change Logs
    Maintain comprehensive records of configurations, incidents, and administrative actions.
     

  10. Backup & Recovery Oversight
    Manage routine data backups and ensure recovery procedures are tested and documented.

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THE PEPPER DIFFERENCE

​ OUR PASSION IN SERVICE

  • Trusted Expertise
    Our administrators are certified professionals with years of hands-on experience managing WebEOC environments nationwide.
     

  • Direct Access, Real Results
    We work inside your system, ensuring real-time updates, quick fixes, and zero downtime.
     

  • Proactive Communication
    You’ll always know what’s happening, clear updates, detailed documentation, and transparent progress tracking.
     

  • Custom to Your Mission
    Whether for a city, state, university, or corporation, every configuration aligns with your unique operational goals.
     

  • Scalable Support
    From single-instance management to multi-agency environments, we adapt as your organization grows.    ​

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